Frequently Asked Questions
Please review our FAQ's in its entirety
How do I get started with my project?
All projects under $200 must be paid in full in order for our team to began working on your project. Any project over $200 requires a non-refundable 50% deposit before project can began its creative process. Remaining final balance shall be paid upon finalization of project, before web design is released to owner and before any print work is sent off to production (printing, shipping and final files). Special payment plans can be issued upon request only but please know that we cannot began your project until at least 50% of your project is paid. All projects can be paid with any major credit/debit card via our online payment system. We currently do not accept Paypal. When you are ready to get started, you can book a consultation for $10 or go right ahead and place your order.
What is your standard turnaround time?
Some of our services can take up to 10 business days, while some allow you to enter a due date and that turnaround will either be accepted or further discussed. If turnaround time has to be extended, we will inform you via email.
How will I keep in contact with your staff during this process?
For security reasons we strongly advise all communication to be via email only. This is to ensure we both know exactly verbatim what is going on with your project.
Do I own my logo after it is complete?
Yes, you will own all copies of your designs created by DB&C except PSD & AI files. If you need those files for printing/manufacturer, we will send the files to them personally please just provide the contact information (ie. email address).
What's the difference between a text logo and image logo?
Text based logos are a font ONLY based logo that can include characters such as a hashtag, exclamation point and simple shapes such as a line or circle (i.e. Netflix, Gucci, Canon). Image logos have a graphic image incorporated along with an unlimited font choice (i.e. Burberry, Apple, Dove).